西安环球印务股份有限公司-在线调查

尊敬的客户：

非常感谢贵公司在2016年对环球印务的大力支持和信任.为了进一步了解客户对我公司服务的满意度状况，贯彻“诚信为本，客户至上”的服务理念，我们开展此次满意度调查活动。您的任何意见和建议都是我们持续改进的动力，并激励我们不断改善和提高，最终为您提供最优质的纸盒包装服务。

Dear Client:

Thank you very much for your great support and trust on our global printing company in 2016. To further understand the customer satisfaction and take the spirit of’’ integrity-based, customer first" principle, we carry out the satisfaction survey activities. Your any comments and suggestions are our power of continuous improvement and encourage us to constantly improve and enhance, ultimately to provide you with the best quality service of carton packaging.

请根据您的体验对以下各项进行评价（共分为6个等级，分值设定为非常满意5分、满意4分、一般 3分、不满意 2分、非常不满意1分、不涉及项目N/A，您可以在相应的满意级别

“”下面打“√”

Please evaluate belowing items as your feel（ six classes, five points maximum and one points minimum(include one non-involve item), you may mark a “√”at which you choose）

您的体验 (your experience)	非常满意5 famously	满意4 satisfied	一般3 general	不满意2 dissatisfied	非常不满意1 Very dissatisfied	不涉及项目 N/A
标准定义 (standard definition)	对于调查项全年表现很好，超出预期 The performance of all investigation items is better than expected	对于调查项全年表现良好，达到预期 The performance of all investigation items achieve the desired	对于调查项全年表现尚可，有需要改进的地方 The performance of all investigation items is good in general, but there are areas still	对于调查项全年表现较差，出过1-2次严重问题，急需改进 The performance of all investigation items is poor and had 1-2 times serious problemsneeded to be improvedresult	对于调查项全年表现很差，出过3次以上严重问题，急需改进 The performance of all investigation items is poorer and had 3 times or more serious problems	对调查的问题不涉及 Does not involve the problem of investigation

表单内容

供应保证Assurance of Supply
	非常满意5 famously	满意4 satisfied	一般3 general	不满意2 dissatisfied	非常不满意1 Very dissatisfied	不涉及项目 N/A
1、您对我公司供货保障能力的整体印象是？ your overall impression for our supply security capacity?
2、对我公司目前的生产周期，您的感受是？What’s your attitude towards our current production cycle?
3、对我公司的送货周期，您的感受是？What’s your attitude towards our current delivery cycle?
4、如出现质量问题或者其他突发事件，对您货物的使用造成延误，那么针对我们的应急补充以及应急预案，您的感受是？What’s your attitude towards our emergency supplement plan of sudden quality problem caused your production to delay?
5、目前对我公司电子稿件制作的制作周期，您的感受是？What’s your attitude towards our cycle of making document?
6、目前我公司新产品的打样周期，您的感受是？What’s your attitude towards our cycle of making new carton’s sample?
7、我公司对您产品的版权管理及处理流程，您的感受是？What’s your attitude towards the management of product copyright and processing procedure?
8、对我公司接收、保管您相关编码（防混淆码，条码，电子监管码）的流程和安全性，您的感受是？What’s your attitude towards our process and safety of receiving and keeping your relevant code (preventing confusion code, commodity barcode, ESC code) ?
质量Quality
1、对我公司今年的产品质量您的整体印象是？ What’s your general impression for our product quality this year?
2、对我公司纸盒颜色方面的印刷质量，您的评价是?What’s your evaluation for our quality of carton’s color?
3、对我公司纸盒的表面处理质量（过油，覆膜等）您的评价是？What’s your evaluation for our quality of surface treatment(varnish, laminating)?
4、对我公司纸盒的特殊工艺质量（烫印，击凸，盲文等），您的评价是？What’s your evaluation for our quality of special process quality(gold stamping, embossing, braille)?
5、我公司印刷电子监管码的准确性及美观效果，您的评价是？What’s your evaluation for our accuracy and beautiful effect of printing ESC code?
6、对我公司纸盒外包装箱的质量、箱签标识的准确性，产品质量报告等的准确性您的评价是？What’s your evaluation for our accuracy of the outside carton packing , label and COA?
7、如遇到质量问题，对我公司的反馈及时性，您的评价是？What’s your evaluation for our reaction speed of treating quality problem?
8、对于质量问题的纠正措施有效性，您的评价是？What’s your evaluation for our effectiveness of preventive measures?
服务Service
1、对我公司今年服务水平的整体印象您的评价是？What’s your evaluation for our overall service level?
2、对我公司销售代表的专业水平，业务能力以及沟通能力，您的评价是？What’s your evaluation for our sales representative’s professional level, professional ability and communication skills?
3、对我公司客服代表的专业水平，业务能力以及沟通能力，您的评价是？ What’s your evaluation for our customer service representative’s professional level, professional ability and communication skills?
4、对我公司生产/技术人员的专业水平，业务能力以及沟通能力，您的评价是？What’s your evaluation for our production/technical personnel’s professional level, professional ability and communication skills?
5、我公司销售人员是否定期向您介绍我公司动态、新技术研发、行业信息等？Whether my company sales staff on a regular basis to introduce you to my company dynamic, new technology research and development, industry information, etc?
6、我公司销售人员是否定期向您介绍我公司动态、新技术研发、行业信息等？Whether my company sales staff on a regular basis to introduce you to my company dynamic, new technology research and development, industry information, etc?
7、对运输车辆整洁及配送人员服务态度，您的评价是？What’s your evaluation for our transport vehicle’s clean and tidy and delivery staff’s service attitude?
成本COST
1、我公司提供的产品的性价比，您的整体感受是？What’s your general impression for our product’s quality and price?
2、对于我公司产品的性价比在同行业中的合理性您的感受？What’s your impression for our rationality of product’s price?
3、我公司销售代表是否针对您的包装特性提供了成本节约方案，您的感受是？What’s your impression for our saving cost solution plan according to your packing characteristics that our sale provided?
4、对我公司通过采购策略和运营改善不断合理控制成本，您的感受是？What’s your impression for our cost control by means of purchasing strategy and improving operation?
创新Innovation
1、对我公司的创新能力，您的整体感受是？What’s your general impression for our innovation ability?
2、对我公司给您提供的新产品，新技术的推广，您的感受是？What’s your impression for our company ‘s development and introduction of new technologies and products?
3、对我公司近年来提供的新技术发展（例如电子监管码/双喷吗等），您的感受是？What’s your impression for our introduction of new technology(ESC)?
4、为了保障供货安全我方提出的库存管理和发货管理方案，您的感受是？What’s your impression for our inventory management and delivery management scheme in order to ensure the supply security?
5、对您提出的新技术需求，我们的响应速度以及解决方案，您的感受是？What’s your impression for our response speed and solutions of new technologies you proposed?
可持续发展
1、对我公司在可持续发展方面的整体表现，您的评价是？？What’s your evaluation for our overall performance of sustainable development ?
2、在您来我公司参观和审计过程中，对比以前我公司的现场环境、设备保养等您的评价是？What’s your evaluation for our equipment maintenance and environment when you visit and audit our company ?
3、您对我公司ISO9001质量体系运行有效性，您的感受是？What’s your impression for our operation effectivenessOf ISO9001 quality system?
4、您对我公司ISO14001环境体系运行有效性，您的感受是？What’s your impression for our operation effectivenessOf ISO14001 environment system?
5、您对我公司OHSAS18001职业健康安全体系运行有效性，您的感受是？What’s your impression for our operation effectivenessOf ISO18001 occupational health and safety system?

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